Kimura Glass Asia delivers the items from Japan and we charge the items purchased and the shipping cost only, which the custom duties or VAT (where applicable) will be invoiced to you directly from the delivering company.
We advise you to contact your local customs authority as the custom rate depends on the nation to be landed if it occurs.
For example, the custom rate would be around 20% of your glassware purchase in United States, EU, Australia, Thailand, China, while no duties in Singapore and Hong Kong. There is a process on the product, or slight variations in shape, color, dimensions, etc., unavoidably, small bubbles and contamination, no quality problems. Please be forewarned.


During all handmade process, we might see some slight variations in shape, color, or dimensions, as well as  unavoidably small bubbles or contamination, please let us forewarned that there are no quality problems and hopefully we would consider it as its charm and original.

The prices are excluded shipping cost, customs duty, and additional tax or expense. 

For your purchase process, after we receive your order, we would check the updated inventory for you and send you a PayPal invoice after calculating the shipping cost after your order.

Then we will ship it to your address after confirming your payment.

Some glasses are custom-made products, which it would take up to 3 months from order confirmation to delivery.


We have the buyer protection.

We deliver our products to all the customers across the world, ensuring we provide you the highest levels of responsiveness at all times.

About handling the Kimura glass

Each piece may look slightly different because this product is handmade. Our delicate products are not suitable for microwave, electric or gas oven, direct fire, and dishwasher. For cleaning, please use neutral detergent. Sponges with the polishing material, cleanser, hard scourers may cause scratches and damage on the surface of glassware. For storage, please do not pile them on top of each other. After washing, please wipe it up  immediately. Otherwise, white marks may appear due to the calcium contained in the water. Please avoid pressuring, sudden heating or cooling  which may cause damages and breaks.

Available Countries

We can deliver our products to Asia, Oceania, North, Central and South America, Middle East, Europe, Africa via DHL or EMS.

  • Please be noted that some countries cannot be shipped due to COVID-19 pandemic situation.

Payment method

Credit cards
VISA, Master CARD, and credit cards.
The currency is either USD or Japanese yen.

Payment Deadline

Payment deadline is stated within three days from order. Please also be reminded that if we cannot confirm the receipt of your payment three days after the above e-mail is sent, your order shall be automatically canceled.

Return & Refunds

If there are some issues for damages or mistakes upon delivery, we would receive your requests for exchanges or returns. Please kindly let us know within seven days after delivery. Our company bear the return fee. However, we will not be able to accept any exchanges or returns because of the customers’ personal preferences.

Shipping Fee via EMS

We inform you all the prices of your ordered glassware as well as the shipping cost. 

An at-a-glance chart estimated via EMS are as follows. 

Please refer to further details regarding shipping conditions, lead times, and available shipping methods for each country.

http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Rate schedule(EMS:All Zones)

Weight Asia Oceania, North America, Central America and the Middle East Europe
Up to 500g 1,400 yen 2,000 yen 2,200 yen
Up to 600g 1,540 yen 2,180 yen 2,400 yen
Up to 700g 1,680 yen 2,360 yen 2,600 yen
Up to 800g 1,820 yen 2,540 yen 2,800 yen
Up to 900g 1,960 yen 2,720 yen 3,000 yen
Up to 1.0kg 2,100 yen 2,900 yen 3,200 yen
Up to 1.25kg 2,400 yen 3,300 yen 3,650 yen
Up to 1.5kg 2,700 yen 3,700 yen 4,100 yen
Up to 1.75kg 3,000 yen 4,100 yen 4,550 yen
Up to 2.0kg 3,300 yen 4,500 yen 5,000 yen
Up to 2.5kg 3,800 yen 5,200 yen 5,800 yen
Up to 3.0kg 4,300 yen 5,900 yen 6,600 yen
Up to 3.5kg 4,800 yen 6,600 yen 7,400 yen
Up to 4.0kg 5,300 yen 7,300 yen 8,200 yen
Up to 4.5kg 5,800 yen 8,000 yen 9,000 yen
Up to 5.0kg 6,300 yen 8,700 yen 9,800 yen
Up to 5.5kg 6,800 yen 9,400 yen 10,600 yen
Up to 6.0kg 7,300 yen 10,100 yen 11,400 yen
Up to 7.0kg 8,100 yen 11,200 yen 12,700 yen
Up to 8.0kg 8,900 yen 12,300 yen 14,000 yen
Up to 9.0kg 9,700 yen 13,400 yen 15,300 yen
Up to 10.0kg 10,500 yen 14,500 yen 16,600 yen
Up to 11.0kg 11,300 yen 15,600 yen 17,900 yen
Up to 12.0kg 12,100 yen 16,700 yen 19,200 yen
Up to 13.0kg 12,900 yen 17,800 yen 20,500 yen
Up to 14.0kg 13,700 yen 18,900 yen 21,800 yen
Up to 15.0kg 14,500 yen 20,000 yen 23,100 yen
Up to 16.0kg 15,300 yen 21,100 yen 24,400 yen
Up to 17.0kg 16,100 yen 22,200 yen 25,700 yen
Up to 18.0kg 16,900 yen 23,300 yen 27,000 yen
Up to 19.0kg 17,700 yen 24,400 yen 28,300 yen
Up to 20.0kg 18,500 yen 25,500 yen 29,600 yen
Up to 21.0kg 19,300 yen 26,600 yen 30,900 yen
Up to 22.0kg 20,100 yen 27,700 yen 32,200 yen
Up to 23.0kg 20,900 yen 28,800 yen 33,500 yen
Up to 24.0kg 21,700 yen 29,900 yen 34,800 yen
Up to 25.0kg 22,500 yen 31,000 yen 36,100 yen
Up to 26.0kg 23,300 yen 32,100 yen 37,400 yen
Up to 27.0kg 24,100 yen 33,200 yen 38,700 yen
Up to 28.0kg 24,900 yen 34,300 yen 40,000 yen
Up to 29.0kg 25,700 yen 35,400 yen 41,300 yen
Up to 30.0kg 26,500 yen 36,500 yen 42,600 yen

Track your order

To track your order, You can check here at the courier’s website.

EMS
https://www.post.japanpost.jp/int/ems/index_en.html

DHL
https://www.logistics.dhl/jp-en/home/tracking.html

Procedure for the compensation of damaged Items

As our products are thin and delicate which are easily breakable, please kindly check its condition upon its arrival. We do our best with the packaging to prevent it from damage, however in any case if you find it damaged during delivery, please kindly contact us immediately.

Please refer to the step as belows, and contact us within seven days after its arrival. We will not be able to accept your notice after the compensation period, We kindly ask for your understanding.

  1. Please take photos of the damaged item, as well as the outer and inner boxes of the package. Please also keep it all  including packing materials without discarding them.
  2. Please send us the pictures stated in no.1 and the name, quantity and product code.
  3. Please visit the nearest post office directly with the outer box, inner box, damaged goods, packaging materials and invoice (show the EMS receipt if you don’t have invoice) to ask for a damage report and ” Transfer of right to indemnity for loss and refund of postage ” at the nearest post office. Take a picture of the two documents and save the image.
  4. Send the photos stated in no.4 to Kimura Glass Asia. After receiving the photo, we will be able to quickly proceed with the insurance coverage procedure at Japan Post.
  5. We will resend you the replaced goods as soon as possible if we have it in stock. If we do not have it, we will refund you the payment of the product.
  6.  We will resend the goods as soon as possible if we have stock for the products. If we do not have stock, we will refund you the payment of the product.
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