Covid-19 Notice

As of 2021, these are still at the challenging moment for all of us. During the COVID-19 pandemic, we want to reassure you that we are taking all necessary steps to follow WHO and local authorities guidelines. The most importance is the safety of you and our employees. Thank you all for your patience and constant support. 


We Have The Buyer Protection

We deliver our products to all the customers across the world, ensuring we provide you the highest levels of responsiveness at all times.


For Your Purchase

Please place your order through our online shop, or send your order to this email.

The price on our online shop is US dollars, the equivalent price as our selling price in Japan.

The item price mentions per item, the shipping cost, customs duty, and additional tax or expense excluded.

We check the updated inventory for you after your order received.

If all the items are currently in stock, we will send an invoice for your payment proceeding.

We will ship the glassware directly from Japan to your address after confirming your payment. (We have no stock in other countries.

Some glasses are pre-order products, which would take up around three months from order confirmation to delivery.


Purchase Step

When you make an order through us, the procedure has not been done! 

After placing your order, there are a few more steps to complete your order.

Please check out your procedure as follows.

1. Purchase

After receiving your order, we will check out the inventory and get back to you with an invoice (either Paypal for credit card or bank transfer.) The shipping fee will be shown on the invoice. Please wait until we knock on your door (we will get back to you within 1 business day, except for Saturday, Sunday, National holidays in Japan, or our holiday season.)

  • A friendly reminder: Please check your spam folder to find our contact!
  •             E-mail :

    2. Payment

    Please make a payment either credit card (VISA, Master, AMEX, Union Pay, JCB) or Bank Transfer.

    3. Shipping

    Once we confirm your payment, we will ship the items to you via DHL, Fedex, or EMS. After delivery, we will notify you of the tracking number. 



    • Kimura Glass Asia delivers the items from Japan. We charge the items purchased and the shipping cost only. The custom duties or VAT (where applicable) will be invoiced to you directly from the delivering company.
    • We advise you to contact your local customs authority as the custom rate depends on the importing country if it occurs. For example, the average custom rate would be around 20% of your glassware purchase in the United States, EU, Australia, Thailand, China, while no duties in Singapore and Hong Kong. 
    • Some glasses are custom-made products, which would take up to 3 months from order confirmation to delivery.
    • Payment within three working days is advised. After it, we regard it as a cancellation. 



    • We can deliver our products to Asia, Oceania, North, Central and South America, Middle East, Europe, Africa.

      • Please be noted that some countries cannot be shipped due to COVID-19 pandemic situation.
    • We will ship the package to your address via either DHL, FedEX, or EMS after confirming your payment.  If we are unable to deliver your package (If the package is not delivered by some reason)  it will automatically be returned to Kimura Glass Asia. 
    • To track your parcel, check it out: 





    Check Rate via EMS

    An at-a-glance chart estimated via EMS are as follows. 

    Please refer to further details regarding shipping conditions, lead times, and available shipping methods for each country.

    Rate schedule(EMS:All Zones)

    Weight Asia Oceania, North America, Central America and the Middle East Europe
    Up to 500g 1,400 yen 2,000 yen 2,200 yen
    Up to 600g 1,540 yen 2,180 yen 2,400 yen
    Up to 700g 1,680 yen 2,360 yen 2,600 yen
    Up to 800g 1,820 yen 2,540 yen 2,800 yen
    Up to 900g 1,960 yen 2,720 yen 3,000 yen
    Up to 1.0kg 2,100 yen 2,900 yen 3,200 yen
    Up to 1.25kg 2,400 yen 3,300 yen 3,650 yen
    Up to 1.5kg 2,700 yen 3,700 yen 4,100 yen
    Up to 1.75kg 3,000 yen 4,100 yen 4,550 yen
    Up to 2.0kg 3,300 yen 4,500 yen 5,000 yen
    Up to 2.5kg 3,800 yen 5,200 yen 5,800 yen
    Up to 3.0kg 4,300 yen 5,900 yen 6,600 yen
    Up to 3.5kg 4,800 yen 6,600 yen 7,400 yen
    Up to 4.0kg 5,300 yen 7,300 yen 8,200 yen
    Up to 4.5kg 5,800 yen 8,000 yen 9,000 yen
    Up to 5.0kg 6,300 yen 8,700 yen 9,800 yen
    Up to 5.5kg 6,800 yen 9,400 yen 10,600 yen
    Up to 6.0kg 7,300 yen 10,100 yen 11,400 yen
    Up to 7.0kg 8,100 yen 11,200 yen 12,700 yen
    Up to 8.0kg 8,900 yen 12,300 yen 14,000 yen
    Up to 9.0kg 9,700 yen 13,400 yen 15,300 yen
    Up to 10.0kg 10,500 yen 14,500 yen 16,600 yen
    Up to 11.0kg 11,300 yen 15,600 yen 17,900 yen
    Up to 12.0kg 12,100 yen 16,700 yen 19,200 yen
    Up to 13.0kg 12,900 yen 17,800 yen 20,500 yen
    Up to 14.0kg 13,700 yen 18,900 yen 21,800 yen
    Up to 15.0kg 14,500 yen 20,000 yen 23,100 yen
    Up to 16.0kg 15,300 yen 21,100 yen 24,400 yen
    Up to 17.0kg 16,100 yen 22,200 yen 25,700 yen
    Up to 18.0kg 16,900 yen 23,300 yen 27,000 yen
    Up to 19.0kg 17,700 yen 24,400 yen 28,300 yen
    Up to 20.0kg 18,500 yen 25,500 yen 29,600 yen
    Up to 21.0kg 19,300 yen 26,600 yen 30,900 yen
    Up to 22.0kg 20,100 yen 27,700 yen 32,200 yen
    Up to 23.0kg 20,900 yen 28,800 yen 33,500 yen
    Up to 24.0kg 21,700 yen 29,900 yen 34,800 yen
    Up to 25.0kg 22,500 yen 31,000 yen 36,100 yen
    Up to 26.0kg 23,300 yen 32,100 yen 37,400 yen
    Up to 27.0kg 24,100 yen 33,200 yen 38,700 yen
    Up to 28.0kg 24,900 yen 34,300 yen 40,000 yen
    Up to 29.0kg 25,700 yen 35,400 yen 41,300 yen
    Up to 30.0kg 26,500 yen 36,500 yen 42,600 yen


    Return & Refund 

    If there are some issues such as damages or mistakes upon delivery, we would receive your requests for exchanges or returns. Please kindly let us know within seven days after delivery. We will not be able to accept your notice after the compensation period. Our company bears the return fee. However, we will not be able to accept any exchanges or returns because of the customers’ personal preferences.


    • EMS, To claim damage 
    1. Please take photos of the damaged item, as well as the outer and inner boxes of the package. Please also keep it all  including packing materials without discarding them.
    2. Please send us the pictures stated in no.1 and the name, quantity and product code.
    3. Please visit the nearest post office directly with the outer box, inner box, damaged goods, packaging materials and invoice (show the EMS receipt if you don’t have invoice) to ask for a damage report and ” Transfer of right to indemnity for loss and refund of postage ”. Take a picture of the two documents and save the image.
    4. Send the photos stated in no.3 to us. After receiving the photo, we will be able to quickly proceed with the insurance coverage procedure at Japan Post.
    5. We will resend you the replaced goods as soon as possible if we have it in stock. If we do not have it, we will refund you the payment of the product.


    • DHL / FedEX, To claim damage 
    1. Please take photos of the damaged item, as well as the outer and inner boxes of the package, and packing materials. 
    2. Please send us the pictures stated in no.1 and the name, quantity and product code.
    3. After verifying, we will resend you the replaced goods as soon as possible if we have it in stock. If we do not have it, we will refund you the payment of the product.

    Undelivered Package

    If we are unable to contact you upon shipping, or if the carrier is unable to contact you and the package is returned to us, we will consider it as a refusal to receive the package. No refunds or reshipments will be made. You may also be required to pay for the return shipping costs and VAT. 

    If you would like to purchase again for the items that were undelivered, we kindly ask to place a new order on our website.

    Product & Care

    • During handmade processes, we might see some slight variations in shape, color, or dimensions, as well as  unavoidably small bubbles or contamination, please let us forewarn that there are no quality problems and hopefully you would consider it as its charm and original.
    • As it is handmade, please follow the below guide for product care: 
    • No microwave, electric or gas oven, nor direct fire. 
    • Using a dishwasher is not recommended. 
    • Product care: Use sponges with the polishing material, cleanser, hard scourers may cause scratches and damage on the surface of glassware.
    • For storage, please do not pile them on top of each other. After washing, please wipe it up  immediately. Otherwise, white marks may appear due to the calcium contained in the water. Please avoid pressuring, sudden heating or cooling  which may cause damages and breaks.


    Wholesale prices are also available for corporate customers. 

    Please contact us:





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