Chango 01

Kimura Glass Asia delivers the items from Japan and we charge the items purchased and the shipping cost only, which the custom duties or VAT (where applicable) will be invoiced to you directly from the delivering company.
We advise you to contact your local customs authority as the custom rate depends on the nation to be landed if it occurs.
For example, the custom rate would be around 20% of your glassware purchase in United States, EU, Australia, Thailand, China, while no duties in Singapore and Hong Kong. There is a process on the product, or slight variations in shape, color, dimensions, etc., unavoidably, small bubbles and contamination, no quality problems. Please be forewarned.

The prices on this WEB are excluding shipping cost, customs duty, and additional tax or expense. We will send the e-mail about shipping after your order.

Some glasses are made-to-order products, so it takes about 3days-3 months from confirmation to delivery.

We deliver to hundreds of customers across the world, ensuring we provide the highest levels of responsiveness to you at all times.

Since our glasswares are all hand-made, sizes and finish condition are not always uniform. Please avoid using microwave, electric or gas oven, direct fire, and dishwasher. For cleaning, please use neutral detergent. Sponges with the polishing material, cleanser, hard scourers may cause scratches and damage on the surface of glassware. For storage, please do not pile glasswares. After washing, please wipe glasses immediately. Otherwise, white marks may appear due to the calcium in the water. Please avoid pressuring, sudden heating and cooling, which may cause damages and break the glassware.

Requests for exchanges or returns have to be made within seven days after delivery, please contact our office. Our company bear the return fee.
We will not be able to accept any exchanges or returns because of the customers’ personal preferences.

The shipping via FedEX International Priority or DHL door-to-door service. It takes around 3 to 5 business days from Japan, it’s quite rapid! We propose the best shipping way considering the best price and the secure service depending on the shipping country. Good news, the more items, the shipping fee is more reasonable. Note the shipping fee $0 for over $500 purchase. For the details, please refer to this.

【Rate schedule（EMS：All Zones）】
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

To track your order, You can check here at the courier’s website.

EMS
https://www.post.japanpost.jp/int/ems/index_en.html

DHL
https://www.logistics.dhl/jp-en/home/tracking.html

As our products are made of glass which are easily breakable and fragile, please kindly check the products on the day of arrival. We try our best with the packaging to prevent it from breaking but if you receive any items that is damaged during delivery, please kindly contact us immediataly.
Please refer to the steps below and contact us within 7 days upon arrival. We will not be able accept after 7 days upon arrival. We kindly ask for your understanding.

1. Please take photos of the broken item, the outer and inner boxes of the package. Please also keep all it including the packing materials without discarding them.

2. Please send the pictures stated in no.1 and the name, quantity and product code to Kimura Glass Asia.

3. Please visit the nearest post office directly with the outer box, inner box, damaged goods, packaging materials and invoice (show the EMS receipt if you don’t have invoice)

4. Please ask for a damage report and ” Transfer of right to indemnity for loss and refund of postage ” at the nearest post office. Take a picture of the two documents and save the image.

5. Send the photos stated in no.4 to Kimura Glass Asia. After receiving the photo, we will be able to quickly proceed with the insurance coverage procedure at Japan Post.

6. We will resend the goods as soon as possible if we have stock for the products. If we do not have stock, we will refund you the payment of the product.

After order received, we would check the updated inventory for you.

If all the items are currently in stock, we will send a Paypal or Square invoice URL for your payment processing by e-mail. And we will ship the glassware to your address after confirming your payment.

If some items are out of stock, we would inform the production schedule and the next stock detail for your consideration.

Payment via PyaPal

Credit cards
VISA, Master CARD, and credit cards issued overseas are acceptable.
The payment currency is the Japanese yen.

Payment Deadline
Payment deadline within 3 days from order. Please also be reminded that if we cannot confirm receipt of your payment 3 days after the above e-mail is sent, your order shall be automatically canceled.

Requests for exchanges or returns have to be made within seven days after delivery, please contact our office. Our company bear the return fee.
We will not be able to accept any exchanges or returns because of the customers’ personal preferences.